Returns & Refunds

At Nilco we hope you’re satisfied with your purchase, however we know that sometimes you will need to return an item. If you are unhappy with the goods for any reason, please return your item to us at the below address:


Nilco Website Returns


Royle Barn Rd


OL11 3DU


We are happy to offer an exchange or refund on unused items returned within 30 days. If the item is faulty we are happy to offer a refund or exchange where available.

Before returning your item(s) please contact us at to advise. This will help us to track your return and ensure you receive your exchange or refund promptly.

Any products returned must not be devalued, should be in a re-saleable condition & include the documentation and original packaging. Ensure you have contacted our customer services beforehand, and read our Terms and Conditions. For faulty goods, we can arrange a pick-up service free of charge.

All goods will be inspected before an exchange or refund is applied.